How to handle "Loaders" and "UnLoaders" ?
People (unfortunately) want to feel some degree of power over someone else. When you depend on a forklift driver to unload your truck, he has power over you. Some people are unable to refrain from abusing this power. It will help if you can somehow make them feel important. They will remember you if you ever return to the same place, and will give you the service you deserve. A simle and friendly attitude will always help. When they do something you like, be sure to complement them.
Always know the unloading hours before you get there. Don't pull in 2 minutes before closing time and expect them to be happy to see you! If you get there during night, set your alarm to ring on time to have your traps, straps, or chains off (flatbeds) so you're ready when they get to work. If they start on something else first, then the chances of you getting put farther down their list increases.
If your bill says to call ahead for an unloading appointment, please do so. You have no idea what the schedule for their business will be like.
Don't be surprised when you come across people who are genuinely friendly, helpful and courteous! There are quite a few out there. Let them know you recognize and appreciate them. If you find a real gem, take the time to find their boss and tell them what a great employee they have. Everyone complains if something isn't done right, but few praise when it's deserved.
Chicken House tips
- Have clean equipment
- At night, turn off your headlights when approaching the scale
- Keep the posted speed limit. Don't go very slow either.
- Keep the posted distance between trucks.
- Newer equipment does help, but if you have an older truck be sure to keep it in good condition. If you look like a rolling safety violation, you willl be pulled around.
- If you run in Colorado, put your VIN number on the truck along with your other numbers. Otherwise you will asked to bring your paper work inside.
- When you know you are within 3 to 4 miles of a scale, listen on the CB. You'll hear everyone hollering if they are backed out onto the road and if you slow down a bit, then they may close, by the time you get there.
- Answer only what you are asked, don't volunteer anything extra.
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